Print and paper initiative Keep Me Posted (KMP) said the chaos could have been easily avoided if the ABS had simply allowed people to use paper forms as the primary option.

“The paper forms should have been the primary channel,” said KMP executive director Kellie Northwood. “People could have then opted-in to digital forms if they chose to – not the other way around. That would have created a steady flow on-line rather than a stampede. Innovation is all about being intelligent but it doesn’t mean just shifting the everything across to digital.”

Source: Print21 – 10 August 2016

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