Governments and corporations are profiteering by overcharging customers who choose to receive their bills and statements in the mail, according to a new study.

State and federal government departments and major companies including banks, utilities and telcos are charging customers anywhere from $1.69 to $3.20 to receive paper statements, claiming the fee is reflective of actual transaction costs. Just last week, NSW Roads & Maritime added a new $2.20 charge for E-Toll postal statements.

Source: Print21 – 27 July 2016

Read full article