ProPrint: Big business scamming with paper bills
Australian big business has been accused of lying to consumers of the costs they are charging for producing paper based statements.
Advocate for the consumer’s right to choose, Keep Me Posted, has challenged banks, utilities and telecos to tell the truth about paper bill charges, claiming big businesses are profiteering.
According to Keep me Posted companies are charging customers anywhere from $1.69 to $3.20 to receive paper statements, claiming the fee is reflective of the actual transaction costs incurred. However analysis of the market of major mail users found that cost per unit equates to $0.88 for a standard bill or $1.02 for a personalised marketing style invoice, far from the costs currently being demanded from customers.
Source: ProPrint – 27 July 2016