Advocates for the consumer’s right to choose, Keep Me Posted, have challenged banks, utilities and telecos to tell the truth about paper bill charges, claiming big businesses are profiteering.

Companies are charging customers anywhere from $1.69 to $3.20 to receive paper statements, claiming the fee is reflective of the actual transaction costs incurred. Analysis of the market of major mail users found that cost per unit equates to $0.88 for a standard bill or $1.02 for a personalised marketing style invoice, far from the costs currently being demanded from customers.

Source: Printers Post – 26 July 2016

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